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FAQ

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  • +Do I need an internet connection when using the software?

    An internet connection is only needed for the activation of the licence and the synchronisation of the web-components.

  • +Which licensing types are offered?

    • Single-user licence
    • Network licence
    • Educational
    • Rental licence (6 or 12 months)
  • +Which versions / product stages are offered by the Cisual Components platform?

    • Visual Components Essentials
    • Visual Components Professional
    • Visual Components Premium

     

  • +Is an upgrade to a higher version possible?

    Yes. Only the differential costs are incurred.

  • +Which services are offered around the simulation platform?

    Project support, project coaching, simulation service, software training (basic, extended, project-related), software extension (Add-on development, integration), free of charge add-on packages, additional DUALIS eCatalog with additional simulation components, Visual Components academy (free of charge video-based online-training portal), development of component libraries according to customer specifications, Visual Components Community (general international communication platform for the exchange between users and developers)

     

  • +How / where are service requests processed?

    Service requests can be submitted via telephone as well as via email to the DUALIS support (https://www.dualis-it.de/kontakt/support/).

    The requests are administered in a ticket system and handled by our DUALIS support team. Upon request you will get your access data to the customer area of the ticket system. 

  • +Which CAD formats can be imported?

    Here you can find a list of all supported import formats: https://www.dualis-it.de/wp-content/uploads/CAD-Exportformate.pdf

  • +Which languages are supported by the simulation platform?

    German, English, Chinese, Japanese

  • +Which system requirements / hardware configurations are required?

    • CPU i7 Intel or comparable processor
    • 8 GMB RAM memory or more
    • Graphic driver (professional graphic card) as e. g. Nvidia or AMD FirePRO with at least 2 GB dedicated storage.
    • Resolution of graphics display: 1920 x 1080 Full HD or higher
    • Operating system Windows 7 til Windows 10 64-bit-version
  • +Which Python version is used in the current version?

    Python 2.7.1 Stackless

  • +Which system is used for the network licence administration of Visual Components?

    The licencing of Visual Components is based on the licence management solution Sentinel RMS. The standard port for Sentinal RMS is UDP 5093.

  • +Can the user of a network licence decide, for how long he needs the licence when locally borrowing it?

    The user can define the rental time himself. Up to 90 days are possible.

  • +Which ports are used for the server communication?

    The Visual Components software uses the following ports for the server communication:

    Licensing: HTTPS: Port 443 (https://portal.visualcomponents.net/:443)
    eCat: HTTP: Port 80 (download.visualcomponents.net:80)

  • +Does the software support the usage of a 3D SpaceMouse?

    Yes. The software supports teh usage of devices of 3D Connection.

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